If it is impossible for us to deliver your order, we will attempt to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our store.

We will also leave a note explaining where your order is located and what to do to have it delivered again. If you will not be at the place of delivery at the agreed time, we ask you to contact us to organize delivery on another day.

If your order has not been delivered on grounds not attributable to us, we will contact you and, if four (04) days later of the date when the item was made available to you, it would remain uncollected, or you would refuse to collect it, it will be deemed to have been abandoned. For further information, please contact us via our Customer Service.

The products shall be under your responsibility from the moment of delivery to you as outlined in Clause 10 above.

You will take ownership of the products when we receive full payment of all amounts due, including delivery charges, or at the moment of delivery (as defined in Clause 10 above), if that were to take place at a later time.

The price of the products will be as stipulated at all times on our website, except in the case of an obvious error. Although we make every effort to ensure that the prices featured on the website are correct, error may occur. If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be considered cancelled and all amounts paid will be refunded to you in full. Please click on the Cancellation and Refunds section at the bottom to visit our policies on the same.

The prices on the website include Goods and Service Tax (GST), duties and cesses but exclude delivery or return charges, which are added to the total price as indicated in our Shopping Guide (see the section on Delivery/ Return Charges).

Prices may change at any time without any prior information. However, except as stipulated above, the changes shall not affect the orders for which we have sent an Order Confirmation.

Once you have selected all articles that you wish to buy, they will be added to your basket. The next step will be to process the order and make the payment. To that end, you must follow the steps of the purchase process, indicating or verifying the information requested in each step. Furthermore, throughout the purchase process, before payment, you can modify the details of your order. Also, if you are a registered user, a record of all the orders placed by you is available in "My Account" area.

In case you opt for pre booking facility as stated in clause 7 above, no payment will be required to be made at the time of pre booking. Once our associate contacts you for confirmation on delivery of the pre booked order, the same shall be considered confirmed once you choose an appropriate payment method as available on the Website. Please note that until and unless you process the order and make/choose a payment method as per steps in clause 5, the order will not be deemed to be confirmed and we shall not be required to deliver the same.

You may use, as payment method, debit or credit cards in India, with Visa, Mastercard, American Express and Rupay, or by Bank transfer such as mobile or internet banking or by UPI or cash on delivery (COD). In case you opt for COD, please ensure that the amount as stated in the Order Confirmation is paid to our delivery agent.

To minimise the risk of non-authorised access, your credit card/ debit card/ net banking (mobile or internet) details will be encrypted. The payment will be due and payable immediately at the time of placing of the order.

When you click "Authorise payment ", you are confirming that the credit card is yours.

Credit cards and debit cards are subject to verification and authorisation by the card issuing entity. If the entity does not authorise the payment (either by credit card / debit card / bank transfer), we shall not be liable for any delay or failure to deliver and we will be unable to conclude any Contract with you.

An online invoice will be provided to you in the section ‘Invoices’ of ‘My account’.

Pursuant to the prevailing rules and regulations in force, all purchases done through the website are subject to all applicable taxes including but not limited to GST, duties, cesses, etc.

The trademarks, service marks, brand identities, titles, characters, trade names, graphics, designs, copyrights, and other properties appearing within this Website are protected intellectual properties used by DSFL and/or its related companies and/or those who grant us the licence for their use. These properties may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This does not prevent you from using this website to the extent necessary to copy the information on your order or contact details. Nothing contained herein shall be construed as conferring any license or right under any copyright or other intellectual property right.

You should assume that everything you see or read on this Website is copyrighted (unless otherwise noted) and may not be used except as provided in these Conditions or in the text on this Website without the written permission of DSFL. DSFL neither warrants nor represents that your use of materials displayed on this website will not infringe rights of third parties not owned by or affiliated with DSFL. Images, photographs, or illustrations displayed on this website are either the property of, or used with permission by, DSFL. The use of these materials by you or anyone else authorized by you, is prohibited unless specifically permitted by these Terms or specific permission provided elsewhere on this website. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statues.

The trademarks, logos, service marks, brand identities, title, characters, trade names, graphics, designs, copyrights, and other properties appearing within this Website (collectively, the “Trademarks”) displayed on this Website are protected intellectual properties that are registered and unregistered trademarks of Läderach Chocolatier Suisse and its affiliates. Nothing contained on this Website should be construed as granting, by implication, or otherwise, any license or right to use any Trademarks displayed on this Website without the written permission of DSFL or such third party that may own one or more of the Trademarks displayed on this Website. Your misuse of the Trademarks displayed on this Website, or any other content on this Website, except as provided herein, is strictly prohibited.

In the event that you submit any feedback, suggestions or comments on our website, we reserve the right to use such information without any compensation to you. Any data or information submitted by you must conform to the following requirements

• It must not infringe any patent, trademark, copyright or other proprietary rights.
• It must not violate any law for the time being in force.
• It must not deceive or mislead us about the origin of such messages or communicate any information which is grossly offensive or menacing in nature.
• You must not impersonate another person.
• Must not contain software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource.

You agree to indemnify, defend and hold harmless DSFL and its associate entities, directors, employees and agents from and against all and any claims, damages and expenses on account of your use of this website.

In no event shall DSFL or its associate entities, its directors, employees, agents or suppliers be liable to you for any special, incidental, indirect, consequential, foreseeable or punitive damages, whether or not DSFL has been advised of such damages, on account of your use of this website.

Unless otherwise indicated expressly in these Conditions, our liability regarding any product acquired on our website shall be limited strictly to the price of purchase of said product.

Notwithstanding the paragraph above, and to the extent legally allowed, and unless these Conditions indicate otherwise, we shall not accept any liability for the following losses, regardless of their origin:

1. loss of income or sales;
2. operating loss;
3. loss of profits or contracts;
4. loss of forecast savings;
5. loss of data; and
6. loss of business or management time.

Due to the open nature of this website and the possibility of errors in storage and transmission of digital information, we do not warrant the accuracy and security of the information transmitted or obtained by means of this website, unless otherwise indicated expressly on this website.

All product descriptions, information and materials shown on this website are provided "as is", with no express or implied warranties on the same, except those legally established. In this sense, if you are contracting as a consumer or user, we are obliged to deliver goods that are in conformity with the Contract, being liable to you for any lack of conformity which exists at the time of delivery. It is understood that the products are in conformity with the Contract if they: (i) comply with the description given by us and possess the qualities that we have presented in this website; (ii) are fit for the purposes for which goods of this kind are normally used; (iii) show the quality which are normal in goods of the same type and which can reasonably be expected. To the extent permitted by law, we exclude all warranties, except those that may not be excluded legitimately.

You must not make undue use of this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other software or technologically damaging or harmful material. You shall not attempt to make unauthorised access to this website, the server on which the site is hosted or any server, computer or database related to our website. You undertake not to attack this website through any attack of denial of service or an attack of distributed denial of service.

Failure to comply with this Clause shall be considered an infraction as defined under the applicable regulations. We will report any failure to comply with this regulation to the corresponding authorities and we will co-operate with them to determine the identity of the attacker. Likewise, in the event of failure to comply with this Clause, authorisation to use this website shall be suspended immediately. We shall not be held liable for any damage or harm resulting from a denial of service attack, virus or any other software or technologically damaging or harmful material that may affect your computer, IT equipment, data or materials as a result of using this website or downloading content from the same or those to which this site redirects you.

If our website contains links to other websites and third-party materials, said links are provided for information purposes only and we have no control whatever over the content of those websites or materials. Accordingly, we shall not accept any liability for any damage or harm deriving from their use.

The applicable regulations require that some of the information or notifications that we send to you be in written form. By using this website, you agree that most of the communication with us will be electronic. We will contact you by email or we will provide you information by posting alerts on this website. For contractual purposes, you agree to use this electronic means of communication and accept that all contracts, notifications, information and other communication that we send you electronically complies with the legal requirements of providing it in writing. This condition will not affect your statutory rights.

We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a Contract when caused by events that are beyond our reasonable control ("Force Majeure").

Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:

1. Strike, lockout or other forms of protest.
2. Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.
3. Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster.
4. Inability to use trains, ships, aircraft, motorised transport or other means of transport, public or private.
5. Inability to use public or private telecommunication systems.
6. Acts, decrees, legislation, regulations or restrictions of any government or public authority.
7. Strike, failure or accident in maritime or river transport, postal transport or any other type of transport.

It shall be understood that our obligations deriving from Contracts are suspended during the period in which Force Majeure remains in effect and we will be given an extension of the period in which to fulfil these obligations by an amount of time equal to the time that the situation of Force Majeure lasted. We will provide all reasonable resources to end the situation of Force Majeure or to find a solution that enables us to fulfil our obligations by virtue of the Contract despite the situation of Force Majeure.

This Website is intended for users from India only. DSFL makes no representation that the products and the content of this website are appropriate or available in locations other than India.

The relationship between you and DSFL established through this website shall be governed by the Indian Law without reference to conflict of law principles and shall be subject to the exclusive jurisdiction of the courts at New Delhi, India and you hereby accede to and accept the jurisdiction of such courts.

This website is owned and operated by Dharampal Satyapal Foods Limited (DSFL). This website is on an "as is" basis and we disclaim any warranty of any kind, express or implied. We reserve the right to terminate these terms and restrict access to any user at any time without any prior notice, as available under the Indian Laws.

The information contained on this website or any of the pages comprising the website is subject to the terms and conditions set out, the privacy policy and any other relevant terms and conditions.

The lack of requirement on our part for strict compliance on your part with any of the obligations assumed by you by virtue of a Contract or of these Conditions or a lack of exercising on our part of the rights or actions that correspond to us by virtue of this Contract or of the Conditions shall not constitute the waiving or limitation of said rights or actions, nor exonerate you from fulfilling said obligations.

The waiving on our part of a specific right or action shall not constitute the waiving of other rights or actions derived from the Contract or from the Conditions.

The waiving on our part of any of these Conditions or of the rights or actions derived from the Contract shall not take effect unless expressly stipulated that it is a waiving of rights and is formalised and notified to you in accordance with the provisions of the Notifications section above.